All orders are non-refundable.

However, if you do not receive an item, please let us know and we will email the item again.

If you are not satisfied with the quality of the document, or it is not what you expected, please send us an email telling us what you did not like about the product or how it did not meet your expectations. We can offer partial refunds or replacements.

Many of our downloads are free so we encourage prospective buyers to try the free downloads to see if the quality is up to your standards before making a purchase.

Offering downloadable products for sale is the way I am able to continue to support the work on my YouTube channel and this website. So, you are supporting efforts that could help other people learn English.

Contact us at cikgusuz@learnenglish.guru for questions or concerns. We encourage constructive feedback.